Terms & Conditions
Terms and Conditions for the Supply of The Flower Shop Uckfield Products
By submitting an order, you are accepting the Terms and Conditions of
the The Flower Shop Uckfield website.
The Contract Between Us
a. The Flower Shop Uckfield must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Once payment has been received The Flower Shop Uckfield will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. The Flower Shop Uckfield acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
b. The Flower Shop Uckfield is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website.
a. The prices payable for goods that you order is as set out in our website, including VAT where appropriate.
b. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
Withdrawal By You From The Contract
If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.
a. You may withdraw your order for goods at any time up to the end of the seven working days after you have received the goods. You do not need to give The Flower Shop Uckfield any reason for withdrawing your order nor will you have to pay any penalty.
b. The only circumstances in which you cannot withdraw your order are where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.
c. To withdraw your order you must notify The Flower Shop Uckfield in writing at the address set out in the The Flower Shop Uckfield returns section of this Website.
d. If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the The Flower Shop Uckfield returns address at your own cost and risk. If you withdraw your order but The Flower Shop Uckfield has already processed the goods for delivery and you have received them, you must not unpack the goods when they are received by you and you must send the goods back to The Flower Shop Uckfield at the The Flower Shop Uckfield contact address at your own cost and risk as soon as possible.
e. Once you have notified The Flower Shop Uckfield that you are withdrawing your order, any sum debited to The Flower Shop Uckfield from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by The Flower Shop Uckfield in the condition they were in when delivered to you.
Availability Of Goods You Order
If The Flower Shop Uckfield has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by The Flower Shop Uckfield from your credit card will be re-credited to your account and The Flower Shop Uckfield will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. The Flower Shop Uckfield will not be obliged to offer any additional compensation for disappointment suffered.
Delivery of Goods to You
a. The Flower Shop Uckfield will deliver the goods ordered by you to the address you give The Flower Shop Uckfield for delivery at the time you make your order. The Flower Shop Uckfield are entitled to make deliveries by instalments or partial deliveries.
b. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of despatch of the order. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.
c. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and The Flower Shop Uckfield will not be liable for their loss or destruction.
This is as follows:-
a. If the goods The Flower Shop Uckfield delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, The Flower Shop Uckfield shall have no liability to you unless you notify The Flower Shop Uckfield in writing at the The Flower Shop Uckfield contact address of the problem within 10 working days of the delivery of goods in question.
b. If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, The Flower Shop Uckfield shall have no liability to you unless you notify The Flower Shop Uckfield in writing at the The Flower Shop Uckfield contact address of the problem within 40 days of the date on which the goods were despatched to you.
c. If you notify a problem to The Flower Shop Uckfield under this condition, The Flower Shop Uckfield only obligation will be, at its option: to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way The Flower Shop Uckfield chooses.
d. The Flower Shop Uckfield will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to The Flower Shop Uckfield under this condition and The Flower Shop Uckfield shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.
e. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit The Flower Shop Uckfield liability to you for any death or personal injury resulting from its negligence.
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract Force Majeure
The Flower Shop Uckfield shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If any part of these conditions is unenforceable (including any provision in which The Flower Shop Uckfield excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
The Flower Shop Uckfield operate a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact us at the following address:
The Flower Shop Uckfield
184 High Street
The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.
These terms and conditions, together with the current The Flower Shop Uckfield Website prices, delivery details and The Flower Shop Uckfield contact details, set out the whole of our agreement relating to the supply of the goods to you by The Flower Shop Uckfield. These terms and conditions cannot be varied except in writing signed by a director of The Flower Shop Uckfield In particular nothing said by any sales person on behalf of The Flower Shop Uckfield should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by The Flower Shop Uckfield. The Flower Shop Uckfield shall have no liability for any such representation being untrue or misleading.
In these terms and conditions:
- The Flower Shop Uckfield, 184 High Street, Uckfield, East Sussex, TN22 1AU and/or any connected organisation that actually supplies goods ordered by you and any successor to its business;
- 'working day' means every day of a calendar year apart from weekends and statutory and public holidays;
- 'us' means The Flower Shop Uckfield and you together; and
- 'you' and 'your' means the person ordering goods under these terms and conditions.