Terms & Conditions
Terms and Conditions for the Supply of The Flower Shop Uckfield Products
By submitting an order, you are accepting the Terms and Conditions of
the The Flower Shop Uckfield website.
The Contract Between Us
a. The Flower Shop Uckfield must receive payment of the whole of the price for
the goods that you order before your order can be accepted, and the contract
formed. Once payment has been received The Flower Shop Uckfield will confirm
that your order has been received by sending an email to you at the email
address you provide in your registration form. The shipment email will include
your name, the order number and the total price. The Flower Shop Uckfield acceptance
of your order brings into existence a legally binding contract between us on
these terms. Any term sought to be imposed by you in your order will not form
part of the contract.
b. The Flower Shop Uckfield is entitled to withdraw from any contract in the
case of obvious errors or inaccuracies regarding the goods appearing on our website.
Price
a. The prices payable for goods that you order is as set out in our website,
including VAT where appropriate.
b. You will be required to pay extra for delivery and it might not be possible
for us to deliver to some locations.
Withdrawal By You From The Contract
If you are an individual and are not buying goods on behalf of a business,
there are certain circumstances in which you may withdraw from the contract and
these are set out here. This right to withdraw does not apply to business
buyers.
a. You may withdraw your order for goods at any time up to the end of the seven
working days after you have received the goods. You do not need to give The
Flower Shop Uckfield any reason for withdrawing your order nor will you have to
pay any penalty.
b. The only circumstances in which you cannot withdraw your order are where you
have taken the goods you have ordered (or the ones in relation to which you
want to withdraw) out of the sealed package in which they were delivered.
c. To withdraw your order you must notify The Flower Shop Uckfield in writing
at the address set out in the The Flower Shop Uckfield returns section of this Website.
d. If you have received the goods before you withdraw your order then, unless
you have lost your right to withdraw because you have taken the goods out of
their sealed package, you must send them back to the The Flower Shop Uckfield returns
address at your own cost and risk. If you withdraw your order but The Flower
Shop Uckfield has already processed the goods for delivery and you have
received them, you must not unpack the goods when they are received by you and
you must send the goods back to The Flower Shop Uckfield at the The Flower Shop
Uckfield contact address at your own cost and risk as soon as possible.
e. Once you have notified The Flower Shop Uckfield that you are withdrawing
your order, any sum debited to The Flower Shop Uckfield from your credit card
will be re-credited to your account as soon as possible and in any event within
30 days of your order PROVIDED THAT the goods in question are returned by you
and received by The Flower Shop Uckfield in the condition they were in when
delivered to you.
Availability Of Goods You Order
If The Flower Shop Uckfield has insufficient stock to deliver the goods ordered
by you, we will notify you as soon as possible and any sum debited by The
Flower Shop Uckfield from your credit card will be re-credited to your account
and The Flower Shop Uckfield will notify you by email at the address given by
you in your order form. The refund will be made as soon as possible and in any
event within 30 days of your order. The Flower Shop Uckfield will not be
obliged to offer any additional compensation for disappointment suffered.
Delivery of Goods to You
a. The Flower Shop Uckfield will deliver the goods ordered by you to the
address you give The Flower Shop Uckfield for delivery at the time you make
your order. The Flower Shop Uckfield are entitled to make deliveries by instalments
or partial deliveries.
b. Delivery will be made as soon as possible after your order is accepted and
in any event within 30 days of despatch of the order. All delivery times quoted
on the website are estimates only, based on availability, normal processing and
delivery companies.
c. You will become the owner of the goods you have ordered when they have been
delivered to you. Once goods have been delivered to you they will be held at
your own risk and The Flower Shop Uckfield will not be liable for their loss or
destruction.
Liability
This is as follows:-
a. If the goods The Flower Shop Uckfield delivers are not what you ordered or
are damaged or defective or the delivery is of an incorrect quantity, The
Flower Shop Uckfield shall have no liability to you unless you notify The
Flower Shop Uckfield in writing at the The Flower Shop Uckfield contact address
of the problem within 10 working days of the delivery of goods in question.
b. If you do not receive goods ordered by you within 30 days of the date on
which they were despatched to you, The Flower Shop Uckfield shall have no
liability to you unless you notify The Flower Shop Uckfield in writing at the The
Flower Shop Uckfield contact address of the problem within 40 days of the date
on which the goods were despatched to you.
c. If you notify a problem to The Flower Shop Uckfield under this condition, The
Flower Shop Uckfield only obligation will be, at its option: to make good any
shortage or non-delivery; to replace or repair any goods that are damaged or
defective; or to refund to you the amount paid by you for the goods in question
in whatever way The Flower Shop Uckfield chooses.
d. The Flower Shop Uckfield will not be liable to you for any indirect or
consequential loss or damage arising out of any problem you notify to The
Flower Shop Uckfield under this condition and The Flower Shop Uckfield shall
have no liability to pay any money to you by way of compensation other than to
refund to you the amount paid by you for the goods in question under paragraph
(c) above.
e. Nothing in this condition is, however, intended to limit any rights you
might have as a consumer under applicable local law that may not be excluded
nor in any way to exclude or limit The Flower Shop Uckfield liability to you
for any death or personal injury resulting from its negligence.
Nothing in this contract creates any right which is enforceable by any person
who is not a party to the contract Force Majeure
The Flower Shop Uckfield shall have no liability to you for any failure to
deliver goods you have ordered or any delay in doing so or for any damage or
defect to goods delivered that is caused by any event or circumstance beyond
its reasonable control.
Invalidity
If any part of these conditions is unenforceable (including any provision in
which The Flower Shop Uckfield excludes its liability to you) the
enforceability of any other part of these conditions will not be affected.
Complaints
The Flower Shop Uckfield operate a complaints handling procedure which is used
to try to resolve disputes when they first arise. If you have a complaint,
please contact us at the following address:
Customer Service
The Flower Shop Uckfield
184 High Street
Uckfield
East Sussex
TN22 1AU
Governing Law
The contract between us shall be governed by and interpreted in accordance with
English law, and the English courts shall have jurisdiction to resolve any
disputes between us.
Entire Agreement
These terms and conditions, together with the current The Flower Shop Uckfield Website
prices, delivery details and The Flower Shop Uckfield contact details, set out
the whole of our agreement relating to the supply of the goods to you by The
Flower Shop Uckfield. These terms and
conditions cannot be varied except in writing signed by a director of The
Flower Shop Uckfield In particular nothing said by any sales person on behalf
of The Flower Shop Uckfield should be understood as a variation of these terms
and conditions or as an authorised representation about the nature or quality
of any goods offered for sale by The Flower Shop Uckfield. The Flower Shop Uckfield shall have no
liability for any such representation being untrue or misleading.
Interpretation
In these terms and conditions:
- The Flower Shop Uckfield, 184 High Street, Uckfield, East Sussex, TN22 1AU and/or any connected organisation that actually supplies goods ordered by you and any successor to its business;
- 'working day' means every day of a calendar year apart from weekends and statutory and public holidays;
- 'us' means The Flower Shop Uckfield and you together; and
- 'you' and 'your' means the person ordering goods under these terms and conditions.